i received a oil change and filter promotional coupon in the mail and decided to give them a try since i live five miles from their shop. i had a wonderful and satisfying experience. the office was bright, clean, comfortable and the reception desk person was very pleasant. the coffee was fresh. the coffee, soda, juice,water and chocolate candy were complimentry. they were ready for me at the time of my appointment and my service was completed in 33 minutes. they checked 13 other items and found them to be okay. the thing that really impressed me was the list of repairs, roadside service and guarantee they have listed on the wall of the office plus the free pick up and delivery service they offer. i will return and i recommend others give them a try.