REWARDS CARD PROGRAM
Rewarding You for Maintaining Your Vehicle
OUR MISSION at Village Autoworks is to be your source for all your automotive needs. We know we need to earn your trust, that’s why our service does not stop when you walk out our door. Below are some of the features we provide to ensure your safety and reliability out on the road, not just in our town, but anywhere in North America, we will be there to stand behind our service. Should you have any questions about our services, call us.
CUSTOMER CARE REWARDS CARD
- Earn money towards future services every time you visit.
- Use reward money on your next visit or save it up!
- Buy a Village Autoworks Rewards Card as a gift and give it to a friend or relative.
- Membership is FREE – look for additional Benefits in the reminder mailers or at our shop.
- Remember to bring your Rewards Card every time you visit us at Village Autoworks.
Pass out the referral cards you are given when you receive your Rewards Card and your family, friends and colleagues will receive $40 off their first service (valid for NEW/1st time customers only)!
DONATE YOUR REWARDS DOLLARS TO CHARITY
Look for our emails with a list of local and national charities. You may choose to donate a portion of your rewards by clicking on the “Donate Now” button.
We want to help you stay on top of your preventive maintenance services. To help make it easier on you, at the end of every visit we will schedule you for your next appointment. If you provide us your email address you will receive an email appointment reminder. If we do not have your email address you will receive an appointment reminder postcard. If you do not schedule an appointment after your last service you will receive the following reminders via email or mail.
Oil Change Reminder: We will send you a reminder mailer at the right time based on your specific driving habits and the type of oil you use. At Village Autoworks we realize that many car manufacturers have extended the oil change service interval mileage and this has caused many questions from our clients as to what the correct oil change interval should be.
Modern oils have increased engine life and protect other vital components better than ever we remind you in accordance with the factory recommendations. These kind of service intervals do not come without some concerns for us based on our experience servicing 1,000s of cars every year.
We will recommend the next service interval based on our experience with your make and model. Generally this will be between 3 and 5 thousand miles.
Scheduled Maintenance Reminder: Every vehicle has a maintenance schedule that should be followed, so we will send you a reminder for each major interval. Just give us a call and we will discuss services that may need to be performed. Together, we will determine what’s appropriate for you and your car and schedule an appointment.
Deferred Work: Any recommended services or repairs, not completed at this service, will be detailed on the bottom of your invoice under Deferred Work. We will discuss these needs with you and schedule your car for their completion at your convenience, you will also receive a reminder for these repairs or services a few weeks before your next oil change/maintenance service is due, if they have not been completed yet.
We carry the best parts and have the most highly trained and professionally certified technicians anywhere, so we back up all of our work with a 3 years/50,000 miles Nationwide Warranty. Our warranty is the best in the marketplace. For more information on our warranty program please ask our service advisor.
24-HOUR ROADSIDE ASSISTANCE
To earn your lifetime business, we have to do more than service your vehicle — we need to provide safety and peace of mind. That’s why we offer a complimentary 24-Hour Roadside Assistance Program designed to get you to safety in the event of an emergency.
- Flat repair
- Emergency fluid delivery
- Jump start
We are all about you and that is why we give you a phone follow up after each service, provide you with an Early Bird/Nite Owl Service drop box for convenient vehicle drop off and complimentary shuttle service. Please call us to find out more.
Roadside Assistance Instructions:
Call the Roadside Assistance Number on the Rewards Card. You will be instructed to enter your 8 digit Pin Number located on the back of the card. If you are in the general vicinity of Village Autoworks you must instruct the Tow Truck operator to bring you to our shop. Once your 8 digit Pin Number is verified you will need to enter your 10 digit phone number where you can be reached should you be disconnected. The phone number you enter must be the same number you give to the dispatcher when asked. Once this information is received and verified, Roadside Assistance will be dispatched to your location. Village Autoworks Roadside Assistance Benefits are for one time use each year, up to $150 per occurrence. Your benefits will be renewed as long you return at least twice per year for service.